SIMPLE SHIPPING, EASY RETURNS
We believe skincare should be simple and so should shipping and returns. No hidden fees, no fine print, no complicated hoops. Just straightforward service that puts your satisfaction first.
Free Shipping on Every Order
Enjoy complimentary shipping with every MudMaid purchase, no minimum spend required.
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14-DAY SATISFACTION GUARANTEE
Not completely happy with your mud mask? Return it within 14 days for a full refund. Your skin journey = risk-free.
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FAST PROCESSING WITHIN 24 HOURS
Orders processed same-day when placed before 3PM EST. Your skincare solution is on its way.
DETAILED SHIPPING INFORMATION
All orders are processed within 2–5 business days. Once your order is processed, it will be sent for fulfillment and shipping. Please note that processing times may be extended during high-demand periods or holidays.
Shipping Times
We currently ship only within the United States. Once your order has been fulfilled, delivery times are as follows:
Standard Shipping (USPS): 1–4 business days
Express Shipping (USPS Priority): 1–3 business days
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking updates.
Address Issues
Please double-check your shipping address before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
EASY RETURN PROCESS
We stand behind our products with a no-hassle return policy. If you’re not happy, we’ll make it right.
Step 1
GET IN TOUCH
Email us at info@mudmaid.com within 14 days of delivery. No need to explain, just let us know.
Step 2
Receive Your Label
We’ll email you a prepaid return label along with simple step-by-step instructions to send your item back with ease.
Step 3
Ship & Get Refunded
Once we receive your return, we’ll inspect it and issue your refund within 3 to 5 business days, no hassle, no questions.
DETAILED SHIPPING INFORMATION
We stand behind our products with a simple, hassle-free return policy because your skin happiness matters to us.
RETURN ELIGIBILITY CHECKLIST
- Return request made within 14 days of delivery
- Product is at least 75% full and not excessively used
- Proof of purchase (order number or receipt) is provided
- Items without proof of purchase
- Open jars with no remaining product
- Product with removed or damaged labels
150,000+ Happy Customers
WORRY-FREE SKINCARE BREAKTHROUGH
We’re confident Mudmaid will transform your skin. If you don’t see noticeable improvements within 14 days, we’ll refund your purchase. No hassle, no fine print. Order Now & Save 30%